OhioSeniorGuide

Nursing HomeCCRC Campus

Twin Lakes Senior Living Community

Licensed as Twin Lakes

3.2★★★☆☆(18 Google reviews)

9840 Montgomery Road, Cincinnati, OH 45242 · Hamilton County

Calling is free and carries no obligation. Most families ask about availability, current pricing, and tour times.

At a glance

Verified against official state licensure records, the details below come from government files, not marketing copy.

Licensed beds
43
CMS certification #
366319
Ownership
Non Profit - Corporation

Medicare star ratings

Official CMS Care Compare ratings, updated monthly. 5 stars is the best possible score.

Overall
5/5
Health inspections
5/5
Quality measures
4/5
Staffing
4/5

What families say

The 4 newest public Google reviews for this community, refreshed weekly and shown exactly as written. We don't filter or cherry-pick. See all 18 reviews on Google.

★☆☆☆☆James · 2025-11-11 · Google

The front desk person was very rude

★★★★★Aaron B. · 2024-08-14 · Google

The atmosphere was warm and welcoming, with well maintained grounds and comfortable facilities. The staff is incredibly friendly and attentive.The community offers a wide variety of activities that promote social interaction and wellness. If you’re looking for a place that truly cares about its residents’ well-being and quality of life, I highly recommend checking out Twin Lakes Retirement Community!

★☆☆☆☆Jodi B. · 2023-12-20 · Google

Looks like a nice place, nice buildings, pretty clean- looks are deceiving. Needs new management. Staff is not friendly or attentive. Wouldn’t say hi and when you had a question they made you feel like they were being put out to do something. They say they will check on your loved one (every couple of hours- which is a long time to be left unchecked) but they do not. My mother sat with my father for 8 hours a day or more and barely saw staff care for my dad. One day we came to visit him and we heard him calling for help. He got entangled in a recliner chair, they didn’t have his nurse call button by him and he had been stuck for almost 40 mins needing help and injuring his leg/foot. Another time we came in and he was winded from not having his oxygen on and we don’t know how long he was without it. Many times I would visit I would witness the staff sitting in corners of common areas on their phones. ) clearly they all couldn’t be on break every time I came by for a visit) When we decided to pull him out from lack of care they gave me a bag of medication and another patients meds were in his bag. Do not put your loved one here unless they are on the independent living side and aren’

★☆☆☆☆Holli S. · 2023-04-15 · Google

Please take your loved one elsewhere. The care on the skilled side is much less than even subpar.

Visiting hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

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Where this data comes from: CMS Care Compare provider file (CCN 366319), refreshed 2026-07-02. Ratings and hours reflect the facility’s public Google listing. Details change. Always confirm directly with the facility. See our methodology.