Shepherd of the Valley - Howland

★☆☆☆☆Meghan P. · 2026-03-24 · Google

This facility is awful!!<br>Therapy is degrading and rude to the residents<br>They would not let my mother leave to sit with my dad as he was dying and just kept pushing how insurance will cut her!<br>No decent humanity shown in that<br>Don’t ever send a loved one to this facility

★☆☆☆☆SuperMissDaisey · 2026-01-02 · Google

One star is all that needed if you think this place cares ,think again.

★☆☆☆☆Margaret M. · 2025-12-20 · Google

If I could give lower I would they accepted my husband when they knew they didn't have the staff to care for him they left him alone in a dirty room and he got septes and died the place might be OK if you're not sick but I would never recommend them to my worst enemy

★☆☆☆☆Greg · 2025-11-26 · Google

Please do not place a loved one in this nursing facility… certainly not in the nursing unit. I strongly urge you to look elsewhere. The staff are noticeably inattentive, overwhelmed, and at times outright dismissive. On two different visits I witnessed residents break into tears, and no one bothered to ask what was wrong or offer support. Breakfast is served around 9 or 9:30 in the morning, and residents are then left sitting in the dining area until lunch at 12:30, with little to no interaction or engagement. The activities that are offered are minimal, under-stimulating, and often feel like an afterthought; every so often something worthwhile will appear, but it is not consistent. Meanwhile, I have heard staff openly gossiping about one another and discussing their food orders instead of tending to residents who are clearly in need. One resident was repeatedly saying, “please, my leg hurts… can I please go to my room,” and was completely ignored. She had been out there for at least an hour at that point. There have even been times when staff could not confirm whether my aunt had eaten or not, which is deeply concerning. Residents have quietly said, “they are not too nice here,” a