The Enclave of Newell Creek
Licensed as The Enclave of Newell Creek
4.1★★★★☆(66 Google reviews)Calling is free and carries no obligation. Most families ask about availability, current pricing, and tour times.
At a glance
Verified against official state licensure records, the details below come from government files, not marketing copy.
Licensed beds
134
Ohio license #
2652R
License status
ACTIVE
Licensed since
03/12/2014
Ownership
Newell Senior Care, LLC
What families say
The 4 newest public Google reviews for this community, refreshed weekly and shown exactly as written. We don't filter or cherry-pick. See all 66 reviews on Google.
★★★★★Our mom had been a resident at Enclave of Newell Creek in the Assisted Living and Memory Care community in Mentor, and we couldn’t be more grateful for the care she received. The staff is friendly, caring, and professional, and they truly took great care of our mom.<br>We were so happy to find such a wonderful, safe, and clean place for her. Every time our family visited, everyone was kind and welcoming. It meant so much to know she was surrounded by people who genuinely cared.<br>They offer activities for the residents and many fun things that keep everyone engaged and connected. The team goes above and beyond for the residents every day.<br>A special shout-out to Walter, the nurses and all the caregivers for the compassion and dedication they showed. Our family highly recommends Enclave of Newell Creek!
★☆☆☆☆Going through the reviews, isn’t it a little biased to have management review and rate, isn’t Ms. Carlo the DON of your facility? I see other management in the reviews as well.
★☆☆☆☆Don't be fooled by the facade! If your loved one is in Memory Care, they are ignored. The brochure tells you a wonderful story, but the management can't deliver. i thought that the most expensive place meant the best care. I was very wrong. I have met 3 times with management in the 4 months she has been there and they can't seem to keep my very mobile mother clean and happy. I SPEND MORE TIME CLEANING HER, AND HER ROOM, WHEN I VISIT THAN I ACTUALLY GET TO SPEND VISITING MY MOM WHEN IM THERE. Kirsten (the Memory Care Director) and Michael (the Executive Director) ignore my requests for better care and bury their heads in the sand. They are more focused on the Assisted Living side. I don't understand how they can accept that my mother spends so much time in a full, wet brief or that she had to sleep 2 nights with just a top sheet because their staff never checked on her after taking her bedding to be washed, or the fact that she is locked out of her room all day. She has dementia! She needs care and they are unqualified and unable to care for her. Please don't send your loved one here.
★★★★★Love all the activities for the residents, very clean and staff seem to really care and take pride in their jobs! Best assisted living community and team I’ve seen❤️
Visiting hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
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3.5★★★★☆(65 Google reviews)Where this data comes from: Ohio Department of Health licensure records (license 2652R), refreshed 2026-07-02. Ratings and hours reflect the facility’s public Google listing. Details change. Always confirm directly with the facility. See our methodology.